After you receive an enquiry, our on-platform messaging feature allows you to communicate directly with travellers who enquire about your trip

Why should I use messaging?

Improved response rates

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We’ve found that using messaging improves traveller response rates by up to 25%

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Travellers are more likely to respond as:

• They receive a notification from us when you reply: They remember enquiring through our site, so are more likely to respond if we email them instead of you (don’t worry, we still put your brand front and centre on our enquiry and trip pages)
• Our emails are less likely to go to junk/spam: We use clever tech to protect our email deliverability and ensure your messages get through (we have a 99% delivery rate!)
• We use automated, multi-channel reminders: We send email and WhatsApp reminders every 2 days for 1 week until you get a first response, without you having to do anything

Can I still contact enquiries directly?

Yes, absolutely — in fact, we recommend that you still contact enquiries directly.

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We’ve found that Hosts who also email leads directly, and call and WhatsApp them if they’ve left a phone number, have a higher booking rate versus those that don’t.

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How do I enable messaging for my account?

Messaging is currently still in beta testing — if you’d like to turn on messaging for your account, please email us at [email protected]

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Please note: Due to technical limitations, messaging will only be enabled for new leads you receive after we turn it on

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